Frequently Asked Questions
How much is freight on my purchase?
So that you don’t overpay in freight, we use the Australia Post app to accurately calculate your postage. Both within Australia and Internationally. So freight will depend on the item size and weight, the cost of freight will be available prior to checking out.
Are payment plans available?
Payment plans are only available on some of the more expensive products. Email us directly to enquire about these.
Can I use these products in my business?
Yes absolutely, although some of them may require training prior to use. In fact we’d love you to share using these products in your socials, and give us a tag!
Do you have a warranty on your products?
Yes all products come with a 12 month warranty. Some products have up to two years and this will be stated on the product description.
Can I return my item if it is not what I want?
We have a 30 day money back guarantee if the product is not performing as you wish. The product must be returned in “as new” condition in the original packaging. We do not offer returns for change of mind. Please contact us directly on info@equinetherapyproducts.com.au prior to returning.
Do you offer wholesale products?
We offer wholesale products to therapists working in the industry and online stores to sell to their clients as well as commission on products sold. To apply please email us with your Business Name, ABN, Website and/or Facebook and Instagram pages along with a brief outline of your business.