Privacy Policy
This Privacy Policy explains how Equine Therapy Products (ABN 28 165 544 089) (we, us) collects, uses, discloses and protects your personal information when you use our website www.equinetherapyproducts.com.au (Website), purchase products or services from us, or otherwise interact with our business.
We may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our Website regularly to keep up to date with any changes.
1. What information do we collect?
(a) “Personal information” is information or an opinion that could identify you. We may collect and hold personal information from you, including:
- Your name, email address, postal address and other contact details;
- Technical and usage information, such as your IP address, browser type and information collected via cookies and similar technologies;
- Course enrolment details, assessment results and course participation/progress; and
- Any other personal information you share with us.
(b) We may collect sensitive information (such as health or medical information) if you voluntarily provide it—for example, when requesting an extension, transfer, deferral, refund, or when disclosing personal circumstances. We will only collect this information with your consent and use it solely for the purpose for which it was provided.
2. How we collect your information
(a) We may collect personal information whenever you:
- Register for or enrol in an online course;
- Make a purchase on our Website;
- Communicate with us (post, email, social media, telephone, text message, or website forms);
- Input information into the Website, including creating an account or participating in our online community; and/or
- Offer to supply or supply goods or services to us.
(b) Our Website uses cookies and similar technologies. Cookies help manage customised settings, deliver content and enhance functionality. You can disable cookies via your browser settings.
(c) When using our Website, we may automatically collect technical data such as your IP address, browser type, device type, pages viewed and other analytical data.
3. Why we collect your information
We collect personal information as reasonably necessary to provide our products/services and operate our business. This includes processing orders, managing courses, processing payments, communicating with you, analysing website traffic, supporting marketing activities, protecting intellectual property, and meeting our legal obligations.
4. How we store and protect your information
(a) We store information electronically in secure databases (including trusted third-party storage providers). We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access.
(b) Payment information is not stored on our servers. Payments are processed securely via third-party processors such as Stripe, PayPal, Apple Pay, Google Pay and Afterpay. Your payment will also be subject to their terms and privacy policies.
(c) Our Website may contain links to third-party websites. We are not responsible for their content or privacy practices.
5. Disclosure to third parties
(a) We may use or disclose your personal information for marketing, product updates, promotions or opportunities. You may opt-out at any time.
(b) We use third-party platforms to deliver our services, including Thinkific (course delivery) and Mailchimp (email). These providers process personal information according to their own privacy policies.
(c) We may disclose information to contractors or service providers including web hosting, payment processing, IT support, analytics, or where required by law.
(d) Some personal information may be stored or processed overseas, including countries where Thinkific, Stripe, PayPal, Apple Pay, Google Pay or other providers operate.
6. Community engagement, photos and testimonials
(a) If you participate in our online community, any personal information you share may be visible to other participants.
(b) If you attend a live event or workshop, you may be photographed or recorded for promotional or educational use unless you notify us in writing beforehand.
(c) If you submit a testimonial or review, you grant us permission to publish it (including your name and any images) across our website and marketing channels unless you request anonymity or withdrawal.
7. Access and correction
(a) We retain personal information as long as necessary to provide services, meet legal obligations and resolve disputes.
(b) You may request access to your personal information by contacting us.
(c) You may request corrections if the information we hold is inaccurate, out-of-date, incomplete or misleading.
(d) We may decline access or correction where permitted under the Australian Privacy Principles.
8. Complaints
(a) If you have a complaint about how we handle personal information, please contact us.
(b) We will assess all complaints and may request further information. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. EU and UK GDPR Rights
(a) If you reside in the EU or UK, the GDPR may apply to your personal information.
(b) Legal bases for processing include consent, contract, legal obligations, and legitimate interests.
(c) Additional rights include:
- The right to object to processing;
- The right to data portability; and
- The right to request deletion or correction of data.
(d) We take reasonable steps to ensure appropriate safeguards for international transfers.
10. Contact us
If you have questions, requests regarding your personal information, or complaints about our privacy practices, contact us at: